TECHNICAL SUPPORT Version 3.4.19 update now available! Information below For setup questions, make sure to reference your setup manual.  The manual can be downloaded below with the following link: Download CW3 Setup Manual For networking support, please check out our new network setup guide: CampWorks Network Setup Guide For technical support for CampWorks please use one of the options below: Email:  Support@campworks.us Phone Support: Barmore Enterprises:  1-888-540-6404 If we are not able to answer your call immediately, please leave a message.  We will return your call shortly. Important Note To Current Vista & Windows 7 CampWorks Users As of version 3.4.18, CampWorks is completely compatible with Vista & Windows 7 User Access Control and no longer needs to be set to run as an administrator or require User Access Control be turned off. However, if you have been running CampWorks on a Vista or Windows 7 machine and are experiencing issues setting up networking, please contact us and we will help you to get it setup. All new installations starting with version 3.4.18 will install the database to the new C:\CampWorks\Database location and should be compatible with the networking guide above. Current Updates NOTE:  To download updates, your annual maintenance fees must be up to date.  Upon paying your fees, you will receive an email with logon information giving you access to the updates. Also, if upgrading from a version several versions old, please make sure to read the information about the updates in between, as there are important changes that you need to be aware of. Special note to X-Charge users: To ensure proper functionality with CampWorks, please make sure your X-Charge software is up to date prior to running the CampWorks update. You need to make sure both your X-Charge stand alone processing software & the XCClient integration software are both updated and on the same version. As of May 15^th, 2011 the latest version is 7.1 Release 6. There are 2 versions of the X-Charge software. Campworks integration uses the Locked version, not the open integration version. You can download the latest versions at http://www.x-charge.com/downloads/downloads.asp Select the End-User downloads button. X-Charge should have supplied you with a user name & password. If you need help with the X-Charge software update, please contact X-Charge tech support at 1 800 637-8268. CampWorks Version 3.4.19 Update (May 15, 2011) – Version 3.4.19 includes several additional enhancements and a few minor bug fixes. If you are upgrading from a version prior to 3.4.18, make sure to read notes on all releases in between. Changes & fixes in this update include: Added ability to comply with Mastercard Partial Approval Mandate if you are using integrated X-Charge credit card processing. If a card does not have enough funds to fully approve a transaction, it will get partially approved for the amount available on the card. CampWorks will require that an additional source of funding be provided to fully complete the transaction. Added a new option for default advanced payments (deposits) to calculate based on a percentage of base rate and option to collect tax on the advanced deposit. Fixed an issue from version 3.4.18 causing message asking if you want to cancel making a group reservation to come up when it shouldn’t when adding to a group reservation. Fixed an issue causing invalid argument message during backup Fixed several minor issues in reporting and receipt printing Improved monthly billing calculation robustness potential issue in meter reading entry Improved support for foreign currency Added ability to check in customers without viewing or printing a receipt Added ability for individual monthly reservations to charge entire stay at checkin when normal business mode of operation is to bill one month at a time. Name and Reservation check box selections on reservation grid are now saved Added Sites-Water filter type to grid Added a double half page receipt option (print 1 half page receipts on one piece of 8.5x11” sheet of paper) Download Instructions: Click on the link below to download the update. Make sure CampWorks is shut down on every networked PC as well as the server. You must be logged onto the Windows as an administrator to properly perform the updates. Run the downloaded file on each PC to update CampWorks. Start with the main PC or server and select stand alone/server installation when prompted by the update program. Next update each networked PC / workstation by running the update on each PC. Select networked PC/workstation when prompted by the update. Note that if you get an error 5 during the update process, you either do not have administrative rights (not logged on as an administrator or the program was left open so critical files are not able to be updated). To remedy this make sure you are logged on as an administrator to Windows and that all programs are closed. If you continue to get this error, restart the computer and rerun the update. Download CampWorks 3.4.19 Update Revision History CampWorks Version 3.4.18 Update (Sept 25, 2010) – Version 3.4.18 includes several enhancements to features added in version 3.4.15 as well as provides several new capabilities. If you have not upgraded to 3.4.15 or newer before running this update, please make sure to read the information on 3.4.15 below first before running this update. Changes & fixes in this update include: CampWorks Automated the process of restoring a backed up database (New restore button added on the main Setup & Administration sub menu) X-Charge card storage now stored securely on X-Charge’s servers instead of on local computer improving payment card security & PCI compliance. Also eliminates need to backup x-charge local database as part of CampWorks backup. Simplified X-Charge credit card saving. Do not need to store then lookup a card to use it. CW asks if you want to save the card before processing and stores it at the same time it gets processed. Can also now issue a refund on a stored payment card. Fixed an issue causing auto backup not to run as scheduled. Fixed an issue with auto logoff not functioning properly. Added # of sites occupied total to guest ledger report. Timescale settings on reservation grid are now stored so view does not reset each time the grid is closed. Added ability to create payment based discounts (ie discounts for cash payments). To use, you must create a new discount and select payment based, the payment type (ie. Cash) and the percent. When a new “payment is entered with this payment type, the discount is calculated and applied and the amount due adjusted accordingly for the payment (ie if you have 1% discount setup for cash, guest owes $100 and pays by cash, a $1 discount is applied and the amount due and payment amount automatically set to $99 Added ability to delete a Rental Space charge lines. Previously mistakes were not always able to be corrected. This new function provides more control to fix mistakes. Streamlined guest input screens Added a payment amount entry to payment screen so payment amount and amount tendered are separate and change due can accurately be determined. Payments can now be deleted at any time giving you more control (previously, payments were not allowed to be deleted on monthly reservations for payment periods several months previous to keep integrity of previously generated monthly statements). Added ability to delete monthly statements. This gives more ability to fix monthly statement billing problems without having to contact us. Added ability to turn on or off paper cutting in receipt printer printing. Changed monthly meter billing entry to show all monthly reservations instead of just the ones left to bill for the month and order by next statement date. Improved speed of confirmation letter printing Fixed an issue that could cause loss of rate period information in rental space setup. Fixed some rate calculation issues & balances on detailed notes check in report Fixed an issue causing dates to change if clicking on a bar in the grid that extended less than 4 days off the left of the reservation grid. Fixed an issue with reservations displaying properly on reservation grid. Improve processing robustness of Friend web reservations Fixed an issue causing mass meter billing entry screen not to open Fixed several compatibility issues with Windows 7 & Vista to improve ease of installation & networking Completed step by step networking guide Added email address & cell phone to Reservation History report. Added quicklist for monthly statements due to be created. Also added button to set default quicklist that will open on program start. Improved group reservation robustness. Improved monthly billing robustness & accuracy POS Added support for pole display devices (customer readouts). New setup features in the setup screen to setup your pole display device Added cash drawer manager screen, which allows entry of cash drawer transactions (ie daily cash start, cash withdrawals). When you zero out the till a transaction report is generated that shows summaries and totals for cash manager and general till transactions and indicates total balances by currency type that should be in the till. You need to make sure you have a cash drawer setup in the POS setup before you can use this screen. Added ability to turn on or off paper cutting for receipt printer printing Added general merchandise entry option to POS entry screen (this is for any sales items without barcodes and no need to track inventory (click general merchandise or click F2 and enter a qty and price) Items will automatically be logged in the gen merchandise category. You should make sure taxes are setup correctly for this category. Added ability to have detailed POS charges show up on full page receipts instead of generic POS charge description (need to set in setup Added a POS category summary report Fixed a glitch causing tax setup info not to save correctly. CampWorks Version 3.4.15 Update (Jan 31, 2010) – This important update includes several necessary changes to make CampWorks compliant with new payment card industry requirements. The most significant change is that full credit card information may now only be stored if you are using integrated X-Charge processing. This release incorporates new X-Charge processing software, which handles the credit card storage. This key change enables CampWorks to be fully PCI-DSS compliant as all storage, transfer, and processing of sensitive payment card information is done through the integrated PCI approved X-Charge payment application. Details of the changes in this release are listed below. Please note, that even if you do not use integrated X-Charge processing, this update is required to meet payment card industry regulations.  Added support for USB cash drawers Significantly improved receipt printing speed & additional printing options Reformatted credit card & POS sales receipts Added support for Debit Card transactions, debit cash back, and PIN Pad Entry devices Changed credit card storage to X-Charge method. Using X-Charge is now a requirement to store credit card numbers for future charges. Payment screens have been reformatted to eliminate fields no longer needed with the new X-Charge methods Increased security on RS Sales reports (requires administrator password) Several miscellaneous improvements on POS module to improve performance and robustness Important Update Notes: Due to the changes to credit card storage, currently stored credit card information will not be transferred. If you have stored credit card information that you need for future charges (ie credit card holds), please contact us and we can help you extract this information before performing the update. If you are using X-Charge, you will be able to re-enter it into CampWorks as needed. Non X-Charge Users: X-Charge provides a complete PC based solution to your payment card processing & data security needs. By using X-Charge you can process credit cards on any PC using X-Charge’s stand alone software as well as process payments seamlessly in CampWorks or our POS module. To learn more about the benefits of using X-Charge for your payment card processing click on the following link. X-Charge Integrated Payment Processing X-Charge Users: This update requires a 3 step process: Update your X-Charge software to version 7.0.2 or later. Please contact X-Charge to get the required updates. Download & install the XCClient Integration software from X-Charges web site (contact X-charge support if you do not know how to do this). Update CampWorks to version 3.4.15 by clicking the link below. CampWorks Version 3.4.12 Update (April 15, 2009) - This is the most current release of CampWorks.  Below are the changes & additions from previous versions of CampWorks.  Fixed a minor issue in version 3.4.11 confirmation letter rates to be doubled if there was more than one additional charge applied to the reservation. Fixed an issue with monthly statement dates causing problems creating a new monthly statement if monthly billing was setup for bill on anniversary date. Added 2 new reports that show reservations by the date they were taken (daily & monthly summary). Fixed an issue causing certain Online Friend Reservations not to process. CampWorks Version 3.4.11 Update (Nov. 29, 2008) - This is the most current release of CampWorks.  Below are the changes & additions from previous versions of CampWorks.  Many of you may not have updated since version 3.4.8 since it was the last official update, so make sure to read the important changes also below in version 3.4.10: Added ability to email monthly statements. Fixed several issues causing incorrect or blank monthly statements to print. Added option to charge full months rent if setup for daily rates on extra monthly res days and daily rate would exceed monthly rate Added capability to upload databases directly to our server for improved support. Added cash drawer capability to payment screen. Enhanced the auto log on / off feature (new in interim version 3.4.10) to make it more robust Added purge function.  This allows you to purge old history and improve performance.  This process will maintain key pieces of reservation history such has res#, guest history, site, but will eliminate all non-essential information.  To use this feature, go into software setup and select the System Admin tab.  Under data maintenance, enter the date that you want to purge prior to and press the purge button. Added a full page check in receipt option Added ability to have separate max occupancies for adults vs children.  The update will not affect your current rate calculations.  To take advantage of the new feature you will have to enter a child std occupancy on the rental space.  The current std occupancy is the total std occupancy for the site.  If you enter a child std occupancy, the adult std occupancy will be what is left over (ie adult std occ = std occupancy - child std occupancy).  If you enter a child std occupancy, CW will calculate extra child and extra adult charges based on each of the std occupancies. Improved guest ledger report, guest lists, and several other reports Changed Future Groups QuickList to show all group reservations, not just group contact reservation Several improvements to group reservations and improvements in group contact management Fixed several minor issues and improved robustness throughout the application CampWorks Version 3.4.10 Update (April 15, 2008) - This is the most current release of CampWorks.  While testing has shown it to be stable and working well with several test users, it has not yet been officially released as we are still making a few changes.  Below are the changes included in the current update: Fixed an issue with the average daily rate on the deposit request letter. Now have the option in setup of using daily rates instead of prorating for weekly rate reservations. There is a new option in setup under program flow and more options button to eliminate the detailed payment tracking (split payment) box that comes up after entering payment information.  Note if this is selected, the user will never see that screen, nor have to deal with it, but also detailed payment breakdown (exactly what the payment was applied to) data will not be stored and thus the Rental Space Receipts/Credits Detail - Accounting Categories and CW Categories reports will no longer be accurate.  However, with all of the new accounting reports in the last year that more accurately break down sales and receipts, these reports are not necessary.  We recommend turning this option off.  By default it is on, since that is how the program currently operates. There is a new auto log on/off feature.  If you have employee tracking enabled, then you can set a timer for how long the current user will stay logged on.  The timer is reset anytime the keyboard or mouse are touched.  If the timer expires then the user is automatically logged off.  This will enable elimination of having to re-enter employee codes over and over as long as you are actively using CW the user will stay logged on.  The user logs on at the first prompt requiring a logon and will remain logged on until either their is no activity for the specified time in setup or the F5 key is pressed to log them off.  While logged on, the users name will automatically appear in the employee prompt box and a user code will not need to be entered.  This setting is independent for each PC, so will need to be setup on each computer.  We did it this way, so a one user PC, such as in an office can be set for long periods to eliminate redundant entry of employee codes, but at the front desk if staff are actively moving around from PC to PC the timer can be set very short so as not to accidentally track the wrong employee. 6th and 7th Day Free are now setup with each rate period instead of being global.  You can turn each of these on or off with each rate period.  Simply check the box in the 6th or 7thFree columns to turn on or off in the Rate Period setup.  Press save when done. 6th and 7th Day Free override.  Within any reservation you can eliminate the 6th or 7th day free by checking the appropriate box under the rates section of the reservation.  Press save to recalculate the rates and save the reservation. CampWorks Version 3.4.8 Update (Sept. 25, 2007)  This new update includes many enhancements and adds several new features & reports.  Some of the more notable changes are listed below.  The most significant changes occurred in reporting and the new Point of Sale (POS) module.  PLEASE MAKE SURE TO READ THE IMPORTANT NOTES ABOUT THIS UPGRADE ABOVE THE UPGRADE LINK. CampWorks CW will now warn if a rig is acceptable or not for the rental space when making a reservation from the res grid.  It will also check on each save in case someone changed it within the reservation after the reservation was created. Added ability to reprint credit card receipts Changed the reservation grid to show 2 years into the future instead of 1 You can now customize the body of the confirmation letter email, not just the letter itself.  Access this in setup, where all of the other letter text options are input. Fixed some issues with charges applied importing Friend Communication web reservations Added capability to save a payment as a Web Payment (only necessary if you should need to manually enter a Friend reservation / payment for some reason) We also added an alternative emailing method to send directly out of CampWorks.  This method may or may not work on your particular system.  We are still learning how to best utilize this tool.  If you are having problems emailing with CampWorks now, try this method to see if it works.  You can access it through setup and change the option to send email directly from CW.  If it doesn't work, you can go back to the old method if you wish.  One potential concern is that emails sent via this tool may have a higher probability of getting caught in a spam filter, so use with caution.  Test sending to yourself and others where you can validate that messages are being received, before relying on this new method.  If you are having issues using it, we would be glad to try and help you out. Reporting Added the following reports:  Occupancy Report by Site Type, Misc Additional Charge Detail, Discount, POS Sales, Arrivals with Notes, Rental Space Charges, Sales Forecasts, Balance by Customer, Employee Tracking, and new End Of Day reports Improved accuracy of Accounting Summary report and changed format of report to accounting standards Changed the criteria in all Sales, Tax, and the Accounting Summary reports to only count sales based on ACTUAL check in date.  For example, the old reporting method would show a sale the date the customer was DUE to check in (ie 10th).  If you actually check them in on the next day (11th), the amount will be the same, but for tax and accounting reporting purposes, the date of the sale is posted as the 11th, not the 10th and the revenue is recognized then on the sale date of the 11th.  If a reservation is never checked in and is not cancelled or deleted, it will only show up in Sales Forecast reports.  CampWorks now also more accurately reflects stay length changes in reports.  A change in stay length will now be reflected as a sale on the date which it is changed if the guest is already checked in.  CampWorks used to count the change back to the original checkin date.  The problem with this was that previously printed reports could "change" if reprinted due to changes in stay length.  POS Added ability to add quantity when scanning an item Changed interface design to eliminate an inventory accuracy issue Added inventory sorting and searching capability to the inventory manager Added ability to void / reprint receipts Added total sale discount capability Added a product lookup feature for items missing bar codes Completed Setup and Operation Guide Now that we have made significant improvements to the Point of Sale (P.O.S.) module and completed the documentation, we encourage everyone to give it an evaluation.  We have reset the 30 day trial to test out the POS module to determine if it is right for your business.  The 30 day trial starts from the first time the POS button is pressed on the main screen.  This module will allow you to sell items and and track inventory for your store and optionally charge items back to a reservation in CampWorks.  As you may recall, we previously announced the availability of integrated credit card processing using X-Charge (details below).  The POS module also has built in X-Charge credit card processing, providing the ability to manage all of your credit card transactions quickly and easily through safe, secure internet transactions, without the need to lease expensive equipment.  Through the CampWorks reporting interface, you can report on POS sales, balance tills, and review inventory status.  The Accounting Summary report in CampWorks will also report on POS sales, now combining all the financial transactions of your business into one summary report. The POS module is only $195.  POS is designed to integrate with bar code & credit card scanners, receipt printers, & cash drawers, but they are not necessary to evaluate the module.  The default user code to log into POS is "1".  Read the setup and operation guide by clicking on the Help button from within the POS for more details on how to setup and use POS. Use the link below to download the update.  Once you have downloaded it, don't forget to make sure CampWorks is shut down on all networked PCs and then run the update to install the new version.  Keep in mind to complete the update on the server (master or stand-alone) computer first and then do the other computers.  The program will not function correctly on a server system if the server computer (database) is not updated. Important notes about this upgrade:  Due to the reporting / sale date method changes, during the update process, CampWorks will need to do some maintenance to all reservations to correct historical sale dates.  You will be asked during the update if you want to update historical records to the new sale date method.  This will be your only chance to do this so you must decide at this time if you want your history updated to the more accurate method.  If you answer yes, the sale dates of stay length changes made on a date after the checkin date will be corrected to the appropriate date instead of the checkin date.  Reprinting financial reports may yield a different result if there were affected reservations across the time period of the report.  For example;  Checkin on 7/4/07 with total fee of $100.  On 7/5 extended stay for $50 more.  The old method would have indicated the sale was all on 7/4 ($150).  Now it would show more accurately $100 on 7/4 and $50 on 7/5.  Overall the amounts are the same, but reports for different dates may yield different results than previously reported due to the date change.  If you do not want to alter the historical records, just answer no and this step will be skipped.  However, it is important to note that going forward the new method will be used in the program (Sale date occurs on the actual, not planned checkin date, and stay changes of checked in guests are counted on the date that the stay is changed, not back to the planned check in date).  Upon startup of CampWorks after running the update, CampWorks needs to update information on each reservation.  On average this should take about 10-20 minutes.  It will vary drastically depending on the number of reservations in your database and speed of your PC.  For those of you with 50,000 + reservations it could take up to a couple of hours.  Make sure you allow for ample time for the system to update.  CampWorks will not be available while the system is updating, therefore, you may choose to start it and let it run after you close for the day.  A progress bar is displayed for you to gauge how much time is left. Also we would like to urge everyone to evaluate utilizing our integrated X-Charge credit card processing.  Several of our users have already switched and are realizing the benefits of having an integrated system.  X-Charge has very competitive rates and great support.  Check them out to save some money and simplify your operation.  Here is a little more info on X-Charge & CampWorks: Now, right within CampWorks & POS, your customers can pay for purchases using any major credit card.  CampWorks will process the credit card and then deposit the funds right into your existing bank account. You'll no longer need to purchase and maintain outdated credit card terminals and printers.  Customers love this new feature because credit cards can be approved in as little as 2 seconds.  X-Charge credit card processing reduces checkin time, auditing times, and manual paperwork.  By using a single integrated system, you will also reduce your cost of accepting electronic payments.  CAM’s X-Charge Specialist will provide a free analysis of your current Merchant Statement.  This analysis is a reality check to look at your fee structure and total cost of credit card processing.  Also, it will show how much money you would save by using X-Charge.  Just fax a copy of a current merchant statement to Craig (Contact info below) and he'll have the free analysis done.  This way you'll be able to see how much money you would save, along with the benefits of integration.  X-Charge can save clients money over 95% of the time.  Click the link in the contact info at the bottom of this page to see a quick video on how X-Charge works. X-Charge Contact Info Craig Raney X-Charge Specialist Email:  Craig.Raney@camnv.com Phone:  (800) 637-8268  ext 112 Fax:     (702) 446-8119 www.x-charge.com CampWorks Version 3.4.6 Update (April 19, 2007) - This update will update your version of CampWorks to the most current version (3.4.6).  This version includes several new features and a few minor fixes.  Some of the more notable features added in this version are listed below: Added a new monthly occupancy report which summarizes occupancy by month instead of daily. Added the option in setup to allow the Rental Space number to display on the confirmation letter.  The default is not to display.  To turn this feature on, go into software setup and the program flow tab and place a check by the option to display the rental space number on letters. The country selection list for a new guest will now be automatically populated from your history of guests.  Any time you add a new country for a new guest, this country will be in the selection list for any new guests. Improved accounting and cancellation charges to balance out cancelled reservations.  Now if you cancel a reservation, you will be asked if the remaining balance (any payments you have received and have not given them back) should be turned into a cancellation fee.  The correct procedure now is to refund the customer anything due to them (minus what you want to be a cancellation charge) then cancel the reservation.  The camping charges will be deleted and a cancellation charge will be added which equals the payment-any other misc charges so the balance zeros out. Added an accounting summary report.  This report will summarize sales, receipts, and accounts receivable changes on one page for any dates you select. The default amount requested text box on the reservation screen now gets automatically defaulted to the deposit amount depending on how you specified the deposit default in setup.  Added revenue by site type report.  You can now view the revenue generated by each of your site types.  You can setup site types in the software setup, rental types.  Examples of site types you may want to use for camp/rv sites (ie. Tent, Electric - 30 amp, Full Hookup-30 Amp, Full Hookup - 30 Amp BackIn).  Then in the rental space setup, you can assign a site type for each individual site.  When you run the report it will summarize the revenue for all Tent sites, Electric - 30 amp, etc).  You can setup different site types for each type of rental space. Added ability to put notes on monthly statements.  You can set this up in the software setup on the program flow tab, letter / receipt text, monthly statement memo.  Whatever note you add here will print on the monthly statements. Added the ability to create monthly statements early (ie before the next planned statement date). We also fixed a few minor glitches in the split payment screen, on monthly reservations, emailing from some PCs, and a few other areas. POS is here! We are also pleased to announce the availability of our Point of Sale (P.O.S.) module.  With this update you will receive a 30 day trial to test out the POS module to determine if it is right for your business.  The 30 day trial starts from the first time the POS button is pressed on the main screen.  This module will allow you to sell items and and track inventory for your store without having to add charges to a reservation.  You can, however, choose to charge a POS sale to a guests reservation.  As you may recall, we previously announced the availability of integrated credit card processing using X-Charge (details below).  The POS module also has built in X-Charge credit card processing, providing the ability to manage all of your credit card transactions quickly and easily through safe, secure internet transactions, without the need to lease expensive equipment.  Through the CampWorks reporting interface, you can report on POS sales, balance tills, and review inventory status.  The new Accounting Summary report in CampWorks will also report on POS sales, now combining all the financial transactions of your business into one summary report.  Additionally, we will soon be announcing the availability of QuickBooks integration.  This capability will automate the transfer of POS & CampWorks transactions into QuickBooks for a complete solution to manage your business. The POS module is priced at $195.  POS is designed to integrate with bar code & credit card scanners, receipt printers, & cash drawers, but they are not necessary to evaluate the module.  IMPORTANT NOTE:  The default user code to log into POS is "1".  You will need this to test out the POS module.  Download Instructions: Click on the link below to download the update. Make sure CampWorks is shut down on every networked PC as well as the server. Run the downloaded file on each PC to update CampWorks. Start with the main PC or server and select stand alone/server installation when prompted by the update program. Next update each networked PC / workstation by running the update on each PC. Select networked PC/workstation when prompted by the update. CampWorks Version 3.4.5 (Interim Update) (Jan. 22, 2007) - This is a pre-release of version 3.4.5 to fix the following issue from version 3.4.4: Unable to create new or edit existing maintenance reservations Re-enabled ability to back date payments.  Added warning message about back dating payments Fixed issue with guests not coming off the left to check in quick list after being checked in. Fixed issue with CC Hold being set at default deposit for new payments and added selection for Std payments to be default. ZipCode Database Update (Jan. 13, 2007) - If you are receiving a message that there was an error loading the zip code database and zip code lookup will not function, then your zip code database is out of date and needs to be updated.  Run the following update to install the updated database structure.  Please note that if you have edited zip codes, edits will be lost. Download Zip Code Database Update CampWorks Version 3.4.4 Update (Dec. 18, 2006) - This version includes several new features and a few minor fixes.  Some of the more notable features added in this version are listed below: Added electronic Help reference (Click on Help and CampWorks Help to open the Help Documentation Program) Completed training wizards for many of the critical steps Fixed an issue with the credit card encryption not properly displaying credit card information when looking credit cards up while making a new payment Improved robustness to emailing functions using different email programs Added more detail to the half page check in receipt for rates.  This receipt now displays similar information that you see in the rental space charges grid of the reservation Added ability to print confirmation letters without having to view them first Added ability to automatically enter the full amount due when creating a new payment by double left clicking with the mouse in the amount text box Added ability to edit a split payment by double left clicking on the "Apply To" cell of the payment that you want to change the split amounts on in the payments/credits grid. Payment type selections have been changed to Adv. Payment (Deposit), Security Deposit, CC Hold, Std. Payment, Refund, Security Deposit Refund Added CD burning backup option.  You can now backup your data to a CD if you are using Windows XP.  Select the backup to CD option.  CW will write the files to a special folder on your hard drive that XP monitors to see if it needs to write files to CD.  A Windows balloon message should appear above your taskbar indicating you have files to write to CD.  Click the balloon to open the CD writing wizard and then click on the Burn these files to CD option to create your CD backup of the database. Fixed a few terminology items missed in the previous release (Eliminated use of SUCRS and replaced with Rental Space) CampWorks Version 3.4.1 Update (Nov. 7, 2006) - This version includes several new features.  We are proud to announce that with this version we now have the ability to integrate on-line web reservation processing with Friend Communications.  If you currently use Friend Communications for online web processing or would like to, give us a call to find out how to get it set up.  Some of the more notable features added in this version are listed below: More detailed payment tracking and cash basis reports Web reservation capability (Integration with Friend Communications on-line web reservations) Enhancements to group reservations (Ability to make group reservations all at one time, assign group leaders, visibly see groups on the reservation grid, new group reports, and group quick lists) Added new rate code option.  You can now setup and use rate codes as an alternative to CampWorks traditional rate structure.  Rate codes are fixed rates independent of the particular rental space but connected to a particular rental space type (ie Senior Citizen Full Hookup Daily Rate).  The setup manual describes rate codes in more detail. Added a Training Wizard which provides step by step instructions on key tasks for training new employees (currently only active for group reservations, but plan to add it other places for the next update) Added Camp/RV Site hookup variations to the reservation grid sorting Changed terminology:  We will no longer use the term SUCRS and will refer to Rental Spaces or Rental Space Types Re-ordered tabs in setup to match setup flow order Improved security for credit card data We have also completed a setup manual, which we recommend you download.  It may answer a lot of questions and provide insight that you were not aware of on how to setup CampWorks, even though you may have already been using CW for some time. http://www.viswrks.com/download/CampWorks 3 Getting Started Guide.pdf Previous Versions of CampWorks CampWorks Version 2.12.4 Update (Dec 12, 2004) - Version 2.12.4 is the latest update for CampWorks Plus version 2. This update corrects a few bugs from previous versions of CampWorks.   Bugs Fixed:  1. Reoccurring date validation message.  2. Calendar for holiday dates doesn't go beyond 2004.  Download CampWorks Plus 2.12.4 Update